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General sales conditions

The company Yanyare Design SL (below THE SELLER) with NIF B87627691 registered at the Mercantile Register of Madrid with address at Sta. Maria de la Cabeza, number 42 Bis, "Office 9" and account e-mail [email protected] (from now on THE ADDRESS OF THE VENDOR). Any purchase of a product present in the online store of the web (from now THE SITE OF THE SELLER) requires the consultation and the acceptance of these terms and conditions of sale. The purchase from this website and the fact to make any order supposes that the sale conditions have been read and accepted.


These general conditions are intended to define the rights and obligations of both parties, in the context of the internet sales of products offered by the seller to the consumer.

Confirmation of order

The actual information will be followed by an e-mail to the e-mail indicated by the buyer, after the order notification.

Confirmation and proof of payment

The records stored in the systems of the company of THE SELLER, under adequate security conditions are considered as proof of the communications, orders and payments between both parties.

The storage of purchase orders and invoices, carried out reliably and durably, can be created as proof of purchase.

Product information

The minimum order is 1m2.

Parts can not be purchased.

The prices shown on our website are per square meter excluding VAT and transportation costs. VAT and shipping costs are calculated in the online quote and always before confirming the purchase. The payment will always be 100% including VAT and transport costs.

All efforts have been made to ensure the accuracy of the information present on THE SITE OF THE SELLER or its suppliers, however they are not responsible for the consequences, incidents, damages resulting from the electronic transmission or the accuracy of the information transmitted, even in the event that THE SELLER is aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only. All pictures, descriptions and prices are not contractual.

Period of validity of offers and prices

Special offers, promotions or discounts will be valid until the date indicated or until the end of the indicated number of stocks. As well as the prices indicated at the time of the consultation of the website.

Shipping costs and delivery times

The products are delivered to the address indicated by the buyer in the order form, and only in the geographic destinations specified in the delivery forms. As indicated in the delivery conditions, the merchan will be delivered at the nearest point to the address indicated by the customer. The transport company does not deliver the boxes to floors or to the interior of the dwelling, building, premises or warehouse.

All products are shipped in perfect condition. The customer must notify the logistics company of the slightest trace of impact (holes, crushing footprints, etc.) in the package, and, if considered, reject the order. An identical or similar product will be shipped without charge. In case of having to replenish the material purchased and not have it in stock the delivery period can vary up to a maximum period of 2 months. In case of this circumstance the client will have the option to make a design change choosing among the ones in stock for another of equal or less value.

In case of receiving the order and once opened it it is observed that it is not in optimal conditions they must notify the incidence within a maximum period of 24 hours from the reception of the material. This notification can be made via e-mail at [email protected] and accompanied by a detailed picture of the material damage where the total amount of tiles affected can be counted.

As with any shipment, it is possible to suffer a delay or a lost product. In that case, the logistics company will be contacted to initiate an investigation. Every effort will be made, for as long as necessary, to find the order. In your case, the merchan will be reimbursed by the logistics company and a new identical package will be delivered free of charge. In case of having to replace the order and not have it in stock the delivery time can vary up to a maximum period of 2 months. In case of this circumstance the client will have the option to make a design change choosing among the ones in stock for another of equal or less value.

As far as we are concerned, we decline any responsibility in the delivery times assumed by the logistics company, especially in case of loss of products, weather or strikes.

Delivery times for shipments within the Iberian peninsula are 3 to 5 working days depending on the destination and approximately 7 to 15 working days for deliveries to the islands. 

Problem of delivery by the logistics company

The consumer must send to the SELLER, on the same day of delivery or as the last deadline on the first business day after delivery, any type of claim due to an error of delivery and / or non-conformity of goods in kind or in quality, with respect to the information provided in the order form.

Delivery error

Any claim made pursuant to the rules mentioned above and after the deadlines indicated, will not be considered and THE VENDOR will not be responsible within respect to the consumer.

In the event of an error in delivery or an exchange, any product for exchange or refund must be returned to the SELLER with all the elements of the order and in its original packaging, in perfect condition, in the same form in which it was delivered.

The shipping costs will be borne by the SELLER, unless it is proven that the product does not correspond to the original declaration made by the consumer, so that the change is carried out correctly.

Product warranty

The provisions of these conditions can not deprive the consumer of the legal guarantee that requires the professional seller to guarantee against any type of defect of the product sold.

Yanyare is not responsible for an incorrect handling of the merchan that causes damages in the product as well as of a bad installation, cleaning or maintenance of the same .

The warranty period is two years (2 years) always taking into account a good installation, maintenance and cleaning. Excluded from this warranty are all products repaired or modified by the customer or by any other company other than the recommended by the SELLER.

Withdrawal period

The period of retraction that the law grants to the client in the case of purchase of goods is fifteen (15) working days from the date of reception of your order. During this period, the customer may return, at his own expense, without any penalty, the products that do not suit him. In this case the transportation costs derived from the delivery and the return will always be borne by the customer. The merchan will be returned to the SELLER in the same conditions that it was delivered and maintaining the original packaging of the same.

In this case, the customer may choose between reimbursement of the amount paid, in exchange for the return of the products ordered. It is understood that the returned product (s), in charge of the customer, must be in good conditions; as they were delivered by THE SELLER.

Only the prices of the purchased products will be taken into account, provided that the products are returned complete in their original packaging and in a state similar to their state of origin. No refunds will be accepted if you have not previously contacted our services by e-mail and obtaining a return number. All package shipped without return number (“DMA” - Returned Authorized Material) will be rejected. Failing this agreement THE SELLER will reject reception of any product with incomplete return or without “DMA” number. In any case, the costs and risks of the returns are borne by the customer.

Returns will be made to the ADDRESS INDICATED BY THE SELLER - The right of return can not be applied for: - Items returned incomplete, damaged by the customer will not be received, or the price of return reduced. Once the merchan is received and verified by our services, the refund will be made within a maximum period of 30 days.

Reservation of property

Use of trademarks on this site is strictly prohibited.

Causes of major force

Neither Party shall be liable for the total or partial non-compliance or for the delay in the fulfillment of its obligations under this contract, caused by external causes, outside its control (Cause of Major Force).

It is considered that within the Causes of Major Force it must include, without limitation: war, riots, insurrection, severe alterations in the security of the Internet, technical failures, unauthorized access and / or intrusions in the servers of the Website, strikes of all kinds and phone or computer failures.

If either party refers to a Cause of Major Force, it shall be notified to the other party within ten working days of the imminent occurrence of that special case.

The Parties agree to be in communication in a timely manner, to jointly determine the terms and conditions for filling an order, should any Major Force occur.

After one (1) month of interruption due to Major Force, SELLER may take the decision to cancel the order(s), in which case it will be reimbursed to the Buyer, if applicable.


If one or more provisions of these General Conditions of Sale are considered or declared invalid in accordance with the law, regulation or after an unappealable decision issued by a court with jurisdiction, the other provisions shall remain in their absolute scope and validity.

Non renunciation

If a party does not state that it can not fulfill one of the obligation(s) listed in these general conditions, it is obliged to comply with the mentioned obligation(s).

Applicable legislation

These conditions will be governed by Spanish law, which will apply to what is not provided in this contract as regards of interpretation, validity and execution.

In case of dispute or claim, the consumer will mainly address the SELLER to find a friendly solution.

Confidentiality and Data Protection

In compliance with the organic law 15/1999 of December 13, protection of personal data, the personal data provided by the Buyer will be part of the customers file created by the Seller, whose purposes are the maintenance of the contractual relationship, control and management of sales and their correspondent charges. Seller shall treat such data with the utmost confidentiality, and undertakes not to use them for any purpose other than the one for which they have been taken note of, and to keep them with due measures to ensure their safety and prevent their alteration, loss, treatment or unauthorized access.

The Seller undertakes to keep professional secrecy with respect to the mentioned personal data, even after the contractual relationship is terminated. The personal data will not be used for other purposes nor given or communicated to third parties. The interested party may exercise the rights of access, rectification, cancellation, and opposition in the office located at Paseo Santa Maria de la Cabeza number 42Bis, Office 9 in Madrid.

The Buyer authorizes the Seller to keep his data for a period of five years after the performance of the contract.

The Buyer has the possibility of exercising the rights of access, rectification, cancellation and opposition by sending a written communication to the attention of the SELLER or through the website "Your Account" section.

Regulation of litigation

Any order made through the SELLER's online store assumes the acceptance of the conditions established by the same in this document.

In case of litigation, the competition will be determined by the law of electronic commerce.

The present conditions of sale online are subject to Spanish law.